wisma66 Privacy Policy

1. Who We Are

wisma66 ("we", "us", "our", "the Company") operates the online gaming and sports betting platform accessible at wisma66.win. wisma66 acts as the data controller in respect of the personal data collected through the platform.

This Privacy Policy applies to all personal data collected from registered members, prospective members who interact with the platform, and visitors to the wisma66 website. It does not apply to the data practices of third-party game providers, payment processors, or other external services whose own privacy policies govern their data handling.

For any questions or concerns regarding this Privacy Policy or the personal data wisma66 holds about you, please contact us at the email address listed at the bottom of this page.

2. Personal Data We Collect

wisma66 collects personal data in the following categories, depending on how you interact with the platform:

2.1 Registration & Identity Data

• Full legal name as stated on government-issued identification
• Date of birth (used to verify age eligibility of 21 years or older)
• Malaysian national identification number (MyKAD) or passport number
• Residential address, including postcode and state
• Email address and mobile phone number

2.2 Financial Data

• Bank account details and registered e-wallet identifiers (Touch n Go eWallet, Boost) used for deposits and withdrawals
• Transaction history including deposit amounts, withdrawal requests, and MYR balances
• Bonus and promotional redemption records

2.3 Technical & Usage Data

• IP address, device type, operating system, and browser version
• Login timestamps, session durations, and geographic access locations
• Pages visited, games played, bets placed, and feature interactions within the platform

2.4 Communications Data

• Records of customer support interactions via live chat, email, or any other communication channel
• Feedback, complaints, and dispute correspondence

3. How We Use Your Personal Data

wisma66 uses the personal data it collects for the following purposes:

4. Legal Basis for Processing

wisma66 processes personal data on the following legal bases as applicable under international data protection frameworks:

• Contractual necessity — processing required to provide the services you have registered for, including account management, deposit and withdrawal processing, and game access.
• Legal obligation — processing required to comply with KYC, anti-money laundering (AML), and gaming authority reporting requirements.
• Legitimate interests — processing for fraud prevention, platform security, and service analytics, where such interests are not overridden by your rights.
• Consent — processing for optional marketing communications, where you have provided explicit opt-in consent. Consent may be withdrawn at any time.

5. Data Sharing & Disclosure

5.1 Third-Party Service Providers

wisma66 shares personal data with trusted third-party service providers who assist in operating the platform, including payment processors (for MYR transaction facilitation), KYC verification providers, fraud detection services, and cloud infrastructure providers. All such providers are contractually bound to process data only in accordance with wisma66's instructions and applicable data protection requirements.

5.2 Regulatory Authorities

wisma66 may disclose personal data to international gaming authority regulators, anti-money laundering oversight bodies, law enforcement agencies, or courts of competent jurisdiction where required by law, regulation, court order, or to protect the rights and safety of the platform and its members.

5.3 No Data Sales

wisma66 does not sell, rent, lease, or otherwise transfer your personal data to third parties for their own commercial or marketing purposes under any circumstances.

6. Cookies & Tracking Technologies

wisma66 uses cookies and similar tracking technologies to operate and improve the platform. These include:

• Strictly necessary cookies — required for session management, login authentication, and security functions. Cannot be disabled without affecting platform functionality.
• Functional cookies — store your platform preferences such as language settings and game display options.
• Analytics cookies — collect aggregated usage data to help wisma66 understand how members interact with the platform and identify areas for improvement. Data is anonymised where technically feasible.

You may manage cookie settings through your browser's privacy controls. Disabling strictly necessary cookies will impair your ability to use the wisma66 platform.

7. Data Retention

wisma66 retains personal data for as long as your account is active and for a minimum period thereafter as required by applicable gaming authority regulations and anti-money laundering laws. Specifically:

• Account and identity data is retained for a minimum of 5 years following account closure, as required under AML compliance obligations.
• Financial transaction records are retained for a minimum of 7 years in accordance with financial record-keeping requirements.
• Customer support communications are retained for 3 years unless a longer period is required for active dispute proceedings.

Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised in accordance with our data disposal procedures.

8. Data Security

wisma66 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and wisma66 servers.
• Encryption of sensitive data at rest, including financial records and identity documents.
• Role-based access controls limiting internal data access to authorised personnel only.
• Regular security assessments, penetration testing, and vulnerability scanning of platform infrastructure.
• Multi-factor authentication requirements for all administrative access to member data systems.

In the event of a data security incident that may affect your personal data, wisma66 will notify affected members and relevant regulatory authorities in accordance with applicable breach notification obligations.

9. Your Data Rights

Subject to applicable law and regulatory restrictions, you have the following rights in respect of your personal data held by wisma66:

• Right of Access — Request a copy of the personal data wisma66 holds about you.
• Right of Rectification — Request correction of inaccurate or incomplete personal data.
• Right to Erasure — Request deletion of your personal data, subject to regulatory retention requirements.
• Right to Restrict Processing — Request that wisma66 limit the processing of your data in certain circumstances.
• Right to Data Portability — Receive your personal data in a structured, machine-readable format where technically feasible.
• Right to Withdraw Consent — Withdraw consent for marketing communications at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact the wisma66 data protection team at the email address in the footer below. Requests will be responded to within 30 days. Verification of identity may be required before processing your request.

10. Minors & Age Restriction

If you are a parent or guardian and believe a minor may have registered on the wisma66 platform, contact us immediately at the support email address in the footer. We will investigate and take appropriate action as a priority.

11. Changes to This Privacy Policy

wisma66 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or platform services. Material changes will be communicated to registered members via the platform notification system or by email to your registered address at least 14 days before taking effect.

Your continued use of the wisma66 platform following the effective date of any updated Privacy Policy constitutes acceptance of the revised terms. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

12. Contact & Data Enquiries

For all privacy-related enquiries, data access requests, or concerns regarding wisma66's data handling practices, please contact the wisma66 customer support team using the email address displayed in the footer of this page. Our support team is available 24 hours a day, 7 days a week.

Please include "Privacy Request" in the subject line of your message and provide sufficient detail to allow us to identify your account and respond accurately to your enquiry. We aim to respond to all data-related requests within 30 days of receipt.